Privacy Policy
Ananda Designs & Prints Pvt Ltd. is committed to safeguard the privacy of the customers' personal data. Information required for process and execution of orders will not be shared or passed on for any other purpose. Our authorised online credit card payment processors are HDFC Bank (this is SSL Secured) and we do not receive any of customers' credit card information.
Refund / Exchange Policy
Please help us to maintain our high quality of service with our strict NO Return - NO Refund Policy. All products are custom made to particular size and other custom specifications. Therefore orders once delivered, cannot be returned for refund. We try our best to ensure customer satisfaction but it is not possible to follow an open refund / return policy, since products are not readymade stock. However, genuine problems may arise and exchange of outfit for another piece of the same outfit can be undertaken under the following circumstances only:
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The Order is found to be defective on receipt due to our fault / damage in transit. |
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Ananda Designs must be informed of any defect / damage within 3 days of date of receipt. |
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The Products will be exchanged without any extra cost, once the sold piece is received back. |
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All shipping costs for return of the garment to our address in India must be borne by the customer. The Returned Goods MUST reach us no later than 6 weeks from date of your receipt. |
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The substituted piece may differ slightly from the original in color and/or prints due to fast changing fashions. |
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One outfit cannot be exchanged for anything apart from another of the same. |
Garments cannot be exchanged or returned due to hygiene safety, unless defective or damaged in transit.
Cancellation of Order
www.anandacal.com and www.hdfcbank.com reserve the right to cancel any order suspecting fraud.
Buyers may cancel their order within 24 hours after placing the order subject to payment of a cancellation charge fee of 40% of the total order value.
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